Frequently Asked Questions & Answers
Are there any set-up fees?
Can I move my number to a different carrier?
Can I still get toll free directory assistance through
"800-555-1212"?
Can this work with my cell phone?
Can my number be forwarded worldwide?
Can we keep our local number?
Do I have to notify my local phone company about my new
service with you?
Do I own the number?
How am I billed?
How can I use more than 7 digits in my number?
How can I cancel?
How can I get a toll free number?
How do the toll free minutes work?
How does set-up work?
How does shared usage work?
How do toll free numbers work?
How long does it take for set-up?
How long is the contract for?
How much does it cost?
If I alreay have a toll free number, can I get another toll
free number to ring into the same line?
What are the toll free number
prefixes?
What discounts do you offer?
What does the number come with?
What does "my marketing area" mean?
What happens when someone calls from a different area code?
What if I have multiple locations in a single market or
numerous sales people?
What if I want a number I don't see on your website?
What if I move or open a new office. What happens to my
toll free number?
What is a toll free number?
What is a vanity toll free number?
What is the per minute cost of each call?
When I sell by business can I transfer the right I have in the Word Dial
Numbers number to the buyer?
Where should I advertise my word dial vanity number?
Why do I need a toll free number if all my calls are local
calls?
Why should I use a word dial vanity number?
Will I be required to
purchase new telephone lines or equipment?
Will my number work with my call center?
Will pricing ever increase?
Do you have further toll free vanity number questions?
You can
submit an online inquiry,
email us at sales@worddial.com,
or call us at 800-WORD-DIAL.
Can I move my number to a different carrier?
No.
Can I still get toll free directory assistance through
"800-555-1212"?
Yes. Toll free directory assistance
for all toll free numbers can be obtained by calling "800-555-1212"
Can this work with my cell phone?
Yes.
Can my number be forwarded worldwide?
Yes.
Can we keep our local number?
Yes. Your
toll free number will work with any existing "ring to" local number.
Make it ring to your office, your home, or even your cell phone.
Do I have to notify my local phone company about my new
service with you?
No.
Do I own the number?
Using
a number from Word Dial Numbers mean that you enter into a licensing agreement that states you
do not own the number and cannot move the number at any time. We are
offering full licensing rights for each number in specific marketing
areas, zones, or geographical areas which are billed at predefined
costs. You
will receive use of the number in your assigned
marketing area as long as your service is not interrupted by failure to
pay.
How am I billed?
No payments are due or accepted upfront. You will receive your
invoice each month by email or mail (your choice). We also offer
monthly automatic credit card payments or payment by corporate
check.
How can I use more than 7 digits in my number?
Phone digits beyond 7 are called trailing digits and don't effect
dialing. For example, 800-WORD-DIAL is 8 letters (WORD DIAL)
with 1 trailing digit (the 5 key or the letter L). When someone
calls the number it simply starts ringing once they've entered the 7th
number and ignores the additional digits.
How can I cancel?
Simply submit your written
request to cancel by email or mail. Once processed you will receive an email
confirmation with your effective cancellation date pursuant to the terms
of the Word Dial Number Usage Agreement.
How can I get a toll free number?
Through
Word Dial Numbers at sales@worddial.com or call 800-WORD-DIAL. Toll free numbers
are assigned on a first-come first served basis. You will want to
secure your number before your competition. Visit the
toll free vanity number
search page to see a list of some of our available numbers.
How does set-up work?
After you submit an order
agreement by fax 844-WORD-FAX (844-967-3329) or email to
sales@worddialnumbers.com your
request will be processed promptly. After processing, any calls
originating from your selected marketing area(s), either nationwide (NW)
or area codes (AC) will be routed to your designated phone number.
How does shared usage work?
Some of our Premium
numbers like 800-ASK-A-PRO and 800-CALL-JAMES are shared
use numbers that have marketing areas assigned to users. This
means that even if an attorney in Atlanta Georgia uses 800-CALL-JAMES
you can still use the numbers in other areas. Why would an
attorney in Georgia want calls from areas they don't and can't service?
The concept of shared usage also saves you money on long distance from
areas you don't service.
How do toll free numbers work?
A toll free number
just forwards to or points to a regular local number. No special
equipment or additional lin or installation is required. When you
place your order with us your new toll free vanity number is routed to
your designated local number.
How long does it take for set-up?
Typically within hours, however it can take up to a few business days
for some numbers.
How long is the contract for?
Word Dial Numbers offer auto-renewing monthly contracts, yearly or any length.
Monthly contracts allow you to cancel at anytime while longer contracts
offer discounts.
How much does it cost?
Price of anything is
determined by supply and demand. Similary, toll free vanity number
pricing is determined by the popularity of the number in question, the
marketing areas of usage, and any applicable discounts for multiple are
code usage or voluntary contract terms. The majority of nationwide
exclusitivy numbers are simply $99 a month plus per minute rates.
If I alreay have a toll free number, can I get another toll
free number to ring into the same line?
Yes. Absolutely. You can have several toll free numbers.
The new toll free number can ring into the same line as the old toll
free number so you can let previous customers use the old number and you
can use the new Word Dial Numbers number for future business. Or you may want
to differentiate your promotions by utilizing separate toll free numbers
for different product lines, special ads or promotions, fax lines, sales
lines, customer service line, etc.
What are the toll free number
prefixes?
As of 2023, they include 800, 888, 877, 866, 855,
844 and 833.
What discounts do you offer?
Discounts are
applied for multiple area code territories as well as contract term
length. Per minute rates for usage are billed at 5.0 to 7.0 cents per
minute. There are no other charges.
Nationwide
(NW) exclusivity numbers may qualify for a 10% discount if paid in advance
for 1 year, a 20% discount if paid in advance for 2 years, a 30%
discount if paid in advance for 3 years, a 40% discount if paid in
advance for 4 years.
Shared use area code (AC) numbers
may qualify for a 10% discount with 2 market areas (2 area codes), a 20%
discount with 3 market areas (3 area codes), a 30% discount with 4
market areas (4 area codes), or a 40% discount with 5 market areas (5
area codes).
What does the number come with?
FREE Voicemail • FREE Online Fax Service •
FREE Call Details • FREE Call Blocking • FREE Call
Routing • NO Long-Term Contracts
What does "my marketing area" mean?
This is the
area from which you will be able to receive calls. If you chose a
nationwide (NW) number you will receive calls from all 50 states and all
area codes. If you chose a shared use area code (AC) number you
will receive calls only from the area codes of your market area you are
paying.
What happens when someone calls from a different area code?
You will only be able to receive calls from people in the area codes in
which you are paying for service. The majority of our numbers are
nationwide (NW) use and the are code (AC) shared use numbers are very
affordable.
What if I have multiple locations in a single market or
numerous sales people?
Our call routing options will take
care of your needs, regardless of how sophisticated they may be.
You can have calls ring rotationally to multiple sales people or you can
have calls ring into the location closet to the caller or have all calls
ring to a single location.
What if I want a number I don't see on your website?
Word Dial Numbers specialize in helping companies find just the
right number. If you didn't find what you are looking for on our
website you can contact us to work for you. We will work very hard
to find a successful number. You can submit an
online inquiry, email us
at sales@worddial.com, or
call us at 800-WORD-DIAL.
What if I move or open a new office. What happens to my
toll free number?
Just contact us and we will change the
toll free number to ring to the new local number that you designate.
What is a toll free number?
A toll free numbers
is a telephone number that can be called at no cost to the caller
because the recipient pays for the cost of the call. Also referred
to as '800' numbers after the original area code, toll free numbers
today can start with 800 (since 1966), 888 (since 1996), 877 (since
1998), 866 (since 2000), 855 (since 2010), 844 (since 2013), and 833
(since 2017).
What is a vanity toll free number?
A vanity toll
free number is also known as a custom toll free number, a vanity number,
a word dial number, a phone word, or a mnemonic easy to remember number
that spells and means something or it contains an easily recognized
numeric pattern. It often incorporates words, abbreviations, or
acronyms in place of numbers. For example, the lettes in
800-Flowers correspond to the numbers 800-356-9377 on your phone's
dial pad.
Word Dial Numbers (vanity numbers) are recognized as one of the most
powerful business, branding and marketing tools with the ability to
generate 30-60% higher response rates to direct response advertising.
This is attributed to the ease of memorability compared to regular phone
numbers especially when consumers only have a few seconds to take take
them in.
What is the per minute cost of each call?
All incoming calls
accrue minutes. The majority of our numbers are on .05 cents per
minute platforms, however, some share used numbers are billed at .07
cents per minute. Calls to Hawaii or Alaska are may be billed at
.14 cents per minute.
When I sell by business can I transfer the right I have in
the Word Dial Numbers number to the buyer?
Yes. Absolutely.
The number, and the branding you have created with it actually become
assets of your business. These increase the value of your company
should you desire to sell it. The more you advertise your new
Word Dial Number, the more value you will build into your business.
Where should I advertise my word dial vanity number?
You should advertise anywhere potential customers will begin to memorize
your number through repeated exposure. Many businesses start with
vehicle signage, storefront signs, pens and "giveaways" and direct mail.
Eventually you will want to consider the impact the number will have for
traditional advertising such as billboards, radio, television, print,
newspaper, and Yellow Pages.
Why do I need a toll free number if all my calls are local
calls?
Toll free numbers offer an easy way for your existing
and new customers to contact you. See the list of word dial
vanity number benefits.
Why should I use a word dial vanity number?
People are not easily able to remember a series of digits.
This is why the website name for Microsoft is not 23.100.122.175.
Our website names are easy to remember words, not numbers. The
same goes for advertising a telephone number. Easy to remember
word dial vanity numbers such as 800-PUROCLEAN, 866-OPTIONS or
855-TRAPPER makes it simple for potential customers to contact you
without having to search for your number.
Will I be required to
purchase new telephone lines or equipment?
No.
Will my number work with my call center?
Yes. We will work with you to insure compatability.
Will pricing ever increase?
Word Dial Numbers will not increase the fixed monthly fee during the
first two (2) years of the Agreement. Thereafter, Word Dial
Numbers has the
right to increase the monthly fees to no more than 3% in any one year.
Do you have further toll free vanity number questions?
You can
submit an online inquiry,
email us at sales@worddial.com,
or call us at 800-WORD-DIAL.